What you see and hear depends a great deal on where you are standing

May 12, 2021
There are approximately 33 million calls to 999, 240 million calls to 9-1-1 and 150 million to 112 each year… Calling the Emergency Services is one of the most important phone calls a person makes. It generally means they are having a terrible day and need help to arrive quickly.

However, why, when we live in a world of immense technological achievement, does there remain the problem centred around inaccurate mobile location?

Maybe because our daily lives are constantly flooded with news stories of sorrow and disaster? Our world is “noisy”, and even large-scale events struggle to permanently shift our way of thinking. From tsunamis, pandemics, mass-shootings, earthquakes, and hurricanes, we hear about those who suffer…feel sympathy, or empathy, but slowly, those feelings can fade. Why?

Those who are still immersed in chaos and pain, or who work in that environment, continue to feel the impact, and their lives become forever altered. For the rest of us, our lives carry on (and maybe somewhere in our subconscious, we hope and pray it will never happen to us?).

Has this become a pattern within our Public Safety Industry?

Responders and Dispatchers work hard mentally and physically, in stressful and challenging positions.  Submerged “in it” everyday, they see the problem around inaccurate location, and they see what needs to be done, but for those on the outside, maybe we don’t…or maybe we forget?

But it is crucial we do not forget. The consequences of mobile location failure continue to happen:

The stories are heartbreaking and still happening. Dispatchable location would help significantly, and thousands of lives could be saved! Sadly, years after stories such as the ones above… we are still not there.

Mahatma Gandhi said, “The future depends on what you do today.”, and Abraham Lincoln once said, “You cannot escape the responsibility of tomorrow by evading it today.

It’s time to assume a different perspective… and to act.