Internal investigation opened after ambulance may have been sent to wrong address

January 19, 2019

An internal investigation is underway by Waterloo Region EMS after reports that an ambulance may have been dispatched to the wrong address.

A source tells CTV that a 911 call was made from an address in St. Jacobs on Dec. 23, but an ambulance was sent to the wrong location.

According to the source, at some point, the patient didn’t have any vital signs.

The source says dispatchers couldn’t figure out the patient’s location because they don’t have the proper system to locate callers.

The province moved the Cambridge dispatch centre to Hamilton in December.

At the time, the union told CTV News a memo sent to dispatchers indicated the special technology used to locate callers in distress wouldn’t be ready at the Hamilton site for as long as two months.

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