Durham firefighters reported 46 dispatching errors last year, and officials say nine percent of the 9-1-1 calls have been rerouted to another center.
Julian Shen-Berro
The News & Observer (Raleigh, N.C.)
https://www.firehouse.com/tech-comm/cad-dispatch-systems/news/21224872/staffing-shortage-leads-to-errors-at-nc-911-center
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