News
What to know about the 911 call-takers who might answer your call for help
June 30, 2021
by: Lori Jane Gliha
JEFFERSON COUNTY, Colo. (KDVR) — The people who answer your 911 call will likely ask for the address of the emergency and for the caller’s phone number a couple of times at the start of the call, so it’s important to provide that information correctly and clearly, as quickly as possible.
“Knowing exactly where they are and being able to pinpoint them is the most crucial thing because if we can’t find them, we can’t help them,” said Lynelle Turner, one of ten recruits who is learning the ropes at the Jeffcom 911 training academy.