Both of his 9-1-1 calls went unanswered. His parents stated, "We want to ensure that when you do call 911 that help is going to come and it's going to come immediately and it's going to be the right help because seconds and minutes matter.Both of his 9-1-1 calls went unanswered. His parents stated, "We want to ensure that when you do call 911 that help is going to come and it's going to come immediately and it's going to be the right help because seconds and minutes matter.