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We are in great need of people being able to stand in someone else’s shoes. To see the world through their eyes.
May 19, 2021
With multiple stakeholders involved during an emergency call, each has an important role to play: Regulators, Emergency Operators, Telecommunications companies and PSAPs, Dispatchers, Responders, and the emergency caller.
It is important we try to understand the different pain points which influence and guide decisions within our Emergency Number Networks to assist in improving the mobile location flaw.
Feb 2020, and a “Design Thinking and Technical Workshop” took place between a Canadian location technology Startup, an American multinational technology company, and one of Europe’s leading 112 Operators for this exact purpose (button to full pdf whitepaper is attached below).
The workshop was designed to gain a better understanding of the 112 Operator’s operational needs and desired future state. Openness and participation during the workshop developed a mutual consensus around the “value” accurate dispatchable localization information brings to emergency call handling and operations. Achieved outcomes included:
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call handling time reductions of 30-90 seconds per call
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efficient utilization of resources
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stress reduction for callers and call takers
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leading to saving more lives
Making emergency mobile location data more accurate will result in a better call outcome. Saving and improving lives is the primary purpose of our Emergency Number Network.
Big Tech and start-ups have been attempting to fill the technology gap for accurate location for many years, with localization methods that just don’t meet dispatchable location requirements. The system is still not fixed.
There have also been ongoing concerns discussions centred around location data privacy, security, and sovereignty (more on that in later emails).
As Thomas Edison said
“Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time.”
We know what needs to be done, we just have to choose the right path.
Design Thinking Workshop: